Frequently Asked Questions

Orders & Payments

Q: What payment methods do you accept?
A: We accept UPI, credit/debit cards, net banking, and cash on delivery (COD) where available.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 12 hours of placement. Please contact our support team immediately at support@cartkaro.com.

Shipping & Delivery

Q: How long does delivery take?
A: Standard delivery takes 5–7 business days. Express delivery options may be available at checkout.

Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders above ₹499.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 7 days of delivery for eligible items. Please refer to our Refund Policy page for full details.

Q: How long does a refund take?
A: Refunds are processed within 5–7 business days after we receive the returned item.

Account & Support

Q: How do I track my order?
A: Once your order is shipped, you'll receive a tracking link via email or SMS.

Q: How can I contact customer support?
A: You can reach us at support@cartkaro.com or call +91 98765 43210 during business hours.